Q&A´s
How long does it take to create the Lightboxes?
-Typically, we take 5-7 business days. During busier seasons like December, it might extend to 7-10 business days.
How long does it take for the item to arrive at my house?
- From the moment of purchase, including the creation time, you can expect your lightbox to arrive in an estimated 2-3 weeks. Please note that delivery times may slightly vary due to high shipping company workloads.
Which shipping companies do you use?
- For lightboxes smaller than 18", we use China Post. For larger orders exceeding 21", we opt for DHL Express or UPS.
What is included in the lightboxes?
- Generally, they come with a 10ft USB cable with a dimmer function. Soon, we'll also include a 5.1A 12V output charger, and the cable will be USB C (Check availability).
Is the Acrylic Stand included in my purchase?
- No, it's not included. You'll need to add it to your cart and make a separate purchase for the Acrylic Stand.
Can I buy the Acrylic Stand without purchasing a lightbox?
- Yes, you can. Simply find the Acrylic Stand listing and make the purchase. However, note that you can't buy the stand directly from a lightbox listing. If attempted, we'll cancel the order and guide you to purchase from the correct listing.
Do the lightboxes have RGB function and sound interaction?
- Inquire about availability, as adding these features may result in a different cost compared to our standard listings.
Can I receive a discount?
Absolutely! Just follow us and send a message to our Facebook page at led sign club - Custom Signs. We'll provide you with the details to get your discount.
